Data Privacy Policy
We value your privacy at Mosaic Pebble Park
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us offer a tailored service that matches your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients discover our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Mosaic Pebble Park respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with importance and deploy suitable technical and organizational safeguards to defend it. This involves safe data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in secure systems with access protections and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we maintain robust security measures, no online transmission method is completely secure. We continually enhance our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on applicable laws, you may be entitled to access, amend, erase, or limit how we use your personal information.
To exercise these rights, contact us with the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the final service interaction
- Payment transaction records: seven years to meet tax and accounting requirements
- Website analytics data: two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our pages. Cookies enable us to remember preferences and assess site performance.
You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit some site functionality. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Mosaic Pebble Park and this site. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, the "Last Updated" timestamp at the top of this policy will be updated.
We invite you to periodically review this policy to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Mosaic Pebble Park Privacy Team
Bloomsbury Floral Terrace, London
London, United Kingdom WC2N 5DU
Email: [email protected]
Phone: +44 20 7946 0050
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.